Delivery & Returns
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What are the shipping costs?
STANDARD DELIVERY: Currently shipping on all standard orders is RM13.
GUARANTEED DELIVERY DATE: RM65 Faster delivery with guaranteed delivery date, available to: Malaysia, Indonesia, Singapore and Thailand.
How long will it take for my order to arrive?
STANDARD DELIVERY:
We aim to dispatch your order in two working days. Once your order has been dispatched from our warehouse, the estimate will vary between 3-7 days depending on your location.
We reserve the right to split your order and dispatch them separately if this will decrease order processing time and it is reasonable for the buyer. No additional shipping costs shall be incurred in this case.
Can my delivery address differ from my billing address?
Yes, different addresses can be submitted during the checkout process.
Please note: We cannot ship to Pack station or PO Box addresses.
What can I do in case my order arrives later than expected?
We aim to dispatch most orders within 2 working days and deliver it according to our estimated delivery days. However, in case there are any delays with your order, please contact our customer service using the contact us form on our website.
Which countries do you deliver to?
Currently we are shipping to Malaysia, Indonesia, Singapore and Thailand
Will I have to pay customs or import charges for my order?
The charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.
Can I return my order?
Yes, you can return all items purchased in the Sultana online shop within 7 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly.
How do I receive my refund?
You will receive your refund through the same payment method you selected when the order was placed.
When do I receive my refund?
Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 10 business days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.